A: Customers may return product to Hergo within 30 days from the date received if the item is found to be defective or is not representative of the original product description. A 25% restocking fee is standard unless otherwise specified by your Hergo account executive.
A: We offer a lifetime warranty on all Hergo manufactured products such as computer furniture and rack mounts.
A: Customers who wish to pick up their order at the Hergo factory will only be charged a handling fee, which is calculated based on the weight of order. Customers should specify if they would like items packed on a skid, boxed or just shrink-wrapped.
A: First time orders must be paid by credit card, COD or prepayment. If you would like Net 30 Terms, we will need your credit references and D&B number to run a credit check report. Terms are subject to approval by the company CFO.
A: Hergo offers delivery and installation services for shipments going to locations in the NY Metropolitan area (NY, NJ and CT). Minimum charge for each service is $180. Delivery and Installation services are also available outside the NY metro area on a per case basis. To discuss rates, please contact your Hergo account executive.
A: Yes, but a handling fee does apply. A customer account number is required and type of service should always be specified.
A: Yes, depending on location and availability of carrier to deliver to that area.
Q: Are all of the items shown on your website in stock for immediate shipping? If not what is the typical lead time.
A: Most are stock items. For items that are not immediately available, lead time is 21 Days ARO.
A: Minimum order for custom requests is $10,000.