| Frequently Asked Questions
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Q: How do I place an order?
A: Contact us using our Information Forms on the website, call us at 888-222-7270 or Fax us at 888-410-0671.
Q: Do you customize? If so, how much additional cost and lead time?
A: Minimum order for custom requests is $10,000.
Q: Are all of the items shown on your website in stock for immediate shipping? If not what is the typical lead time.
A: Most are stock items. For items that are not immediately available, lead time is 21 Days ARO.
Q: Do you ship your computer furniture to Alaska, Hawaii or Canada
Q: Do you ship internationally?
A: Yes, depending on location and availability of carrier to deliver to that area.
Q: Can I use my own shipping company?
A: Yes, but a handling fee does apply. A customer account number is required and type of service should always be specified.
Q: Do you offer delivery and installation services?
A: Hergo offers delivery and installation services for shipments going to locations in the NY Metropolitan area (NY, NJ and CT). Minimum charge for each service is $180. Delivery and Installation services are also available outside the NY metro area on a per case basis. To discuss rates, please contact your Hergo account executive.
Q: What are your payment terms?
A: First time orders must be paid by credit card, COD or prepayment. If you would like Net 30 Terms, we will need your credit references and D&B number to run a credit check report. Terms are subject to approval by the company CFO.
Q: Can I pick up my product at your factory?
A: Customers who wish to pick up their order at the Hergo factory will only be charged a handling fee, which is calculated based on the weight of order. Customers should specify if they would like items packed on a skid, boxed or just shrink-wrapped.
Q: What is your product warranty?
A: We offer a lifetime warranty on all Hergo manufactured products such as computer furniture and rack mounts.
- Q: What is your return policy?
A: Customers may return product to Hergo within 30 days from the date received if the item is found to be defective or is not representative of the original product description. A 25% restocking fee is standard unless otherwise specified by your Hergo account executive.
Important Notice – All Returned Product:
MUST be approved by management.
MUST contain an RMA outside and inside the box. RMA will be supplied by your Hergo account executive.
MUST be in the original Hergo packaging.
MUST be in resalable condition. Credits will only be granted for merchandise returned in the same condition in which it was shipped.
MUST be sent to the attention of your Hergo sales rep with a reference to the original Sales Order number.
Returns should be sent to the following address:
Attn: Receiving Dept./(Insert RMA# here)
56-01 55th Avenue
Maspeth, NY 11378
NYC based Hergo designs, manufactures and markets an extensive line of functionally engineered modular technical office furniture including: Open Computer Racking Systems; 19/23” Enclosures, Cabinets and Relay Racks; Flat Panel Monitor Arm Solutions ; Mobile and Hospital Carts; Personal Workstations , Power and Cable Management; 19” Rackmount LCD units; KVM – Data Control and Switching Solutions and Custom Metal Work and Integration Services.