FAQs

/FAQs/

Q: What is your return policy?

A: Customers may return product to Hergo within 30 days from the date received if the item is found to be defective or is not representative of the original product description. A 25% restocking fee is standard unless otherwise specified by your Hergo account executive.

By | 2017-05-24T20:51:01+00:00 May 24th, 2017|0 Comments

Q: What are your payment terms?

A: First time orders must be paid by credit card, COD or prepayment. If you would like Net 30 Terms, we will need your credit references and D&B number to run a credit check report. Terms are subject to approval by the company CFO.

By | 2017-05-24T20:49:28+00:00 May 24th, 2017|0 Comments

Q: Do you offer delivery and installation services?

A: Hergo offers delivery and installation services for shipments going to locations in the NY Metropolitan area (NY, NJ and CT). Minimum charge for each service is $180. Delivery and Installation services are also available outside the NY metro area on a per case basis. To discuss rates, please contact your Hergo account executive.

By | 2017-05-24T20:48:37+00:00 May 24th, 2017|0 Comments